qq9 Privacy Policy

1. Introduction

qq9 operates an online gaming platform accessible at qq9.pl. This Privacy Policy describes how qq9 collects, processes, stores, and protects personal information provided by members and visitors based in the Philippines.

We take your privacy seriously. The information we collect is used to operate your account, process your Philippine Peso transactions, verify your identity, and improve the qq9 platform experience. We do not sell your personal information to third parties, and we do not use it for purposes unrelated to operating this platform.

This policy should be read alongside the qq9 Terms and Conditions. Where this policy and the Terms and Conditions overlap, both documents apply.

2. Data We Collect

qq9 collects personal information at various points during your use of the platform. The categories of data we collect are described below.

2.1 Registration Data

When you create a qq9 account, we collect:

• Full legal name
• Date of birth (to verify you are 21 or older)
• Mobile phone number
• Email address
• Username and encrypted password
• Province and city of residence (e.g. Manila, Cebu, Davao)

2.2 KYC and Verification Data

To process withdrawals and comply with identity verification requirements, qq9 may collect:

• Government-issued ID (e.g. PhilSys, Passport, Driver's License, SSS, UMID)
• Proof of address
• Selfie or face verification image
• Additional documentation as reasonably required

2.3 Transaction Data

All deposits and withdrawals on qq9 are in Philippine Peso. We record transaction amounts, dates, payment method references, and account balance changes. Payment instrument details (such as GCash or Maya account references and bank account details) are collected to process and verify transactions. Full payment credentials are not stored on qq9 servers.

2.4 Usage and Device Data

When you use qq9, we automatically collect technical data including:

• IP address and approximate location
• Device type, operating system, and browser
• Pages visited, time spent, and navigation patterns
• Session timestamps and login activity

This data is used for platform security, fraud detection, and performance improvement. It is not used to identify you in a marketing context without your consent.

2.5 Communications Data

When you contact qq9 support or respond to platform notifications, we retain a record of the communication. This includes support ticket content, chat logs, and any documents you share during the interaction.

3. How We Use Your Data

qq9 uses your personal information for the following purposes:

qq9 does not use your personal data for automated individual decision-making that produces legal effects without human review. Any account action that affects your access (such as suspension) involves a human review process.

4. Data Sharing

qq9 does not sell your personal information. We share data only with trusted service providers who assist in operating the platform, and only to the extent necessary for each specific function. Categories of recipients include:

• Payment processors — to facilitate PHP deposits and withdrawals through local banking and e-wallet channels
• Identity verification providers — to complete KYC checks on qq9 accounts
• Game content providers — who may receive session identifiers to deliver game content; they do not receive your full profile
• IT and hosting providers — who maintain qq9's platform infrastructure under strict confidentiality obligations
• Legal and regulatory authorities — when required by applicable law or in response to a lawful request

All third-party providers engaged by qq9 are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for their own marketing or unrelated purposes.

5. Data Security

qq9 applies technical and organisational security measures to protect your personal data. These include:

• SSL/TLS encryption across all account, login, and transaction pages
• OTP (one-time password) verification for sensitive account actions
• Encrypted password storage — qq9 never stores your password in plain text
• Access controls limiting staff access to member data on a need-to-know basis
• Regular security reviews of platform infrastructure

While qq9 applies strong security practices, no system is completely immune to risk. You are also responsible for protecting your own login credentials. Do not share your qq9 password with anyone, and contact support immediately if you suspect unauthorised access to your account.

6. Data Retention

qq9 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods depend on the category of data:

• Account and registration data is retained for the duration of your membership and for a period after account closure as required by applicable legal obligations.
• Transaction records are retained for a minimum period in line with financial record-keeping requirements.
• KYC documents are retained for the period required by identity verification standards applicable in the Philippines.
• Usage and device data is retained in aggregated or anonymised form for platform analytics after individual records are no longer needed.

When data is no longer required for any lawful purpose, it is deleted or anonymised in a secure manner.

7. Your Privacy Rights

As a qq9 member, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal information qq9 holds about you.
• Right to correction — if any information we hold is inaccurate or outdated, you may ask us to correct it.
• Right to deletion — you may request that qq9 delete your personal data, subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing — in certain circumstances, you may ask qq9 to limit how your data is used while a concern is being resolved.
• Right to object — you may object to processing carried out on the basis of legitimate interests where you have grounds relating to your particular situation.
• Right to data portability — where technically feasible and applicable, you may request your data in a structured, commonly used format.

To exercise any of these rights, contact qq9 support at [email protected]. We will respond to your request within a reasonable timeframe. Some requests may require identity verification before we can act on them.

8. Cookies and Tracking

qq9 uses cookies and similar technologies to operate the platform, remember your session, and understand how members use the site. Cookies are small text files stored on your device when you visit qq9.pl.

8.1 Types of Cookies We Use

• Essential cookies — required for the platform to function, including keeping you logged in and maintaining your session security.
• Analytics cookies — used to understand how visitors navigate qq9 so we can improve page structure and performance. Data collected through analytics is aggregated and not tied to your personal identity.
• Preference cookies — remember your settings and preferences across sessions.

qq9 does not use advertising or third-party retargeting cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

9. Minors and Age Restriction

qq9 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that an account belongs to a person under 21, that account will be suspended immediately and any associated data handled according to our data retention and responsible gaming procedures.

If you believe a minor has registered on qq9, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10. Changes to This Policy

qq9 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, the updated policy will be published on this page with a revised effective date at the top.

We encourage you to review this page periodically. Continued use of the qq9 platform after any revision constitutes your acceptance of the updated Privacy Policy. If you disagree with changes to this policy, you should stop using the platform and request account closure through qq9 support.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the way qq9 handles your personal data, please get in touch with our support team.

Email: [email protected]

We aim to respond to all privacy-related inquiries promptly. For general questions about qq9 accounts and platform features, you may also visit our FAQ page.